Terms & Conditions

1. About these terms

These terms and conditions ("Terms") govern the services provided by Reputation Butler ("we", "us", "our"), an Australian online reputation management and content removal service. By engaging us, asking us to assess a review, or accepting a quote, you agree to be bound by these Terms.

2. Our services

Reputation Butler provides professional review and content removal and online reputation management services. Our work involves identifying, reporting and pursuing the removal of harmful, fake, defamatory or policy-breaching reviews, posts and other online content from platforms including Google, Facebook, Trustpilot, TripAdvisor, Glassdoor, ProductReview and other review and social platforms.

We do not create, buy, sell or manipulate reviews, and we do not suppress genuine, lawful customer feedback.

3. No win, no fee

We work on a no win, no fee basis. You pay the agreed service fee only once the targeted content has been successfully removed or de-indexed from the relevant platform. If we cannot achieve the removal, no fee is charged for that item.

The fee becomes payable once we confirm the content has been taken down to the agreed standard.

4. Payment

Once the targeted content is successfully removed, we will issue an invoice for the agreed fee. Payment is due within 14 days of the invoice date unless otherwise agreed in writing.

We accept payment by bank transfer, credit card and other methods confirmed at the time of engagement. Late payments may incur additional charges as permitted by Australian law.

5. Your obligations

You agree to provide accurate and truthful information about the content you want removed, and that you are authorised to act for the business concerned.

You confirm that your request is made in good faith and is not intended to suppress legitimate, truthful or lawful content. You agree to cooperate with our team and provide any documentation or verification reasonably needed to support the removal process.

6. No guarantee of outcome or permanence

Final removal decisions rest with the platform concerned, so we cannot guarantee any specific outcome or timeframe, and genuine first-hand reviews are generally not removable.

While we make every effort to achieve permanent removal, we cannot guarantee that removed content will not be re-posted by third parties or re-indexed by search engines at a later date. Our obligation is fulfilled once the content has been successfully removed or de-indexed as agreed. If content reappears, further work may be engaged as a separate matter.

7. Confidentiality

All information shared between you and us is treated as strictly confidential. We will not disclose your personal details, case specifics or any sensitive information to third parties unless required by law or with your express consent.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.

8. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or related to our services is limited to the total fees you have paid for the specific service in question.

We are not liable for any indirect, incidental, consequential or punitive damages, including loss of revenue, profits or business opportunities. Nothing in these Terms excludes any rights you may have under the Australian Consumer Law that cannot lawfully be excluded.

9. Cancellation

You may cancel your engagement with us at any time before the targeted content is successfully removed, at no cost, under our no win, no fee policy.

If the content has already been successfully removed at the time of cancellation, the agreed fee remains payable in full.

10. Intellectual property

All proprietary methods, strategies, tools and processes we use in providing our services remain our exclusive intellectual property. You may not reproduce, distribute or reverse-engineer any aspect of our service delivery without our prior written consent.

11. Governing law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any dispute arising from or in connection with these Terms is subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to these terms

We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after any change constitutes acceptance of the revised Terms.