The short answer: yes, if the review breaks Google's rules
You can't delete a Google review yourself, even as the verified owner of your Business Profile. Only Google — or the person who wrote it — can remove it. Google will take a review down when it breaches its prohibited and restricted content policy. Your job is to show which rule it breaks.
Reviews Google will remove
- Fake reviews — from people who were never customers, bots or bought accounts.
- Conflict of interest — from competitors, former employees or anyone paid to post.
- Off-topic reviews — political rants, news events or experiences with a different business.
- Hate, harassment or threats — abusive language or personal attacks on staff.
- Personal information — phone numbers, addresses or health details.
- Spam and duplicates — the same review posted many times, or links and ads.
Reviews Google usually won't remove
An honest one-star review from a real customer — even an unfair or exaggerated one — normally stays. Google treats genuine opinions as protected. In that case, the smart move is a calm reply and a steady flow of new positive reviews.
How to remove a Google review in 4 steps
- Send us the link to the review.
- We review it and tell you straight whether it breaks a policy.
- Wait 0–14 days while we build and file the case with Google.
- Removed — then you pay. Don't pay until the review is gone.
What about defamation?
If a review makes false statements of fact that harm your business, Google has a separate legal removal request. This is slower and needs clear evidence. We can tell you if your review is a candidate — this article isn't legal advice.
Want to know if your review can come down? Send us the link for a free review check, or read more about our Google review removal service.